Better Business Relationships

Essential advice from psychology and communications on how to develop and maintain meaningful professional relationships for individual and organizational success

This book is an engaging read, written in a no nonsense style and packed with helpful, practical tools and tips for building and maintaining effective business relationships.

Autorentext
Kim Tasso is an independent strategy, management and business development executive, specialising in the professional services and property sectors, with over 30 years' experience. She has worked for over 300 companies in the UK and internationally, and is qualified in marketing, management, coaching and psychology. As a freelance journalist, Kim regularly writes for legal, marketing and property magazines and a leading London portal. She is a trainer for PM Forum, CLT and MBL, and a part-time lecturer on postgraduate professional marketing qualifications.

Klappentext

Business success is usually reliant on being able to get along with people. No matter what the role in an organization, the ability to influence, persuade, change, motivate and encourage others to act effectively is vital. Better Business Relationships brings together a wealth of knowledge and practical advice, from psychology to communications and sales, to provide insight and guidance to both new and more experienced workers alike, who may be dealing with both internal colleagues and external clients and suppliers.

As technology advances and automates business processes across industries and roles, communication skills and the ability to form meaningful, beneficial professional relationships is at risk of becoming a dying art. In the midst of the rise of social media, automation and artificial intelligence, there is worldwide concern that, as technology advances, we risk losing the human factors that are needed for individual and organizational success.

Kim Tasso provides practical and essential insight on:

· Understanding yourself and other people;
· Learning how to change;
· The fundamentals of good communication and relationships;
· Working with people internally; and
· Working with people externally.

Better Business Relationships is ideal for anyone who wants to improve their relationships at work and gain a greater understanding of critical social and communications skills required to succeed in any professional environment.

Inhalt
Dedication, preface, introduction Part 1 - Difference - Understanding Yourself and Others Chapter 1: Introduction - Difference Is Good. Perception and authenticity Chapter 2: Emotional Intelligence and Empathy - Managing emotions in yourself and others Chapter 3: Know Yourself and Adapt to Others - NLP, cognitive styles, personality, gender, generation and culture Chapter 4: Relationship Styles and Team Roles Part 2 - Adaptation - Learning How to Change Chapter 5: Why Change Is Important But Difficult - Attitudes, habits, comfort zones Chapter 6: How to Learn Effectively - Learning process and learning styles Chapter 7: Changing Yourself and Others - The change process, goal setting, models of human behaviour, change management , reframing Chapter 8: Managing Stress, Mindfulness and Building Resilience Part 3 - Communication Fundamentals Chapter 9: Face-to-Face Communication Chapter 10: Non-verbal Communication and Telephone Communication Chapter 11: Formal and Informal Communications, Etiquette and Storytelling Chapter 12: Public Speaking and Presenting Chapter 13: Written Communication - Emails, blogs and reports Chapter 14: Influence and Persuasion Part 4 - Relationship Formation and Conflict Management Chapter 15: Relationship Competencies and Formation Chapter 16: Types of Relationship Chapter 17: Why Relationships Go Wrong Chapter 18: Creating Rapport and Trust Chapter 19: Conflict and Dealing with Difficult Behaviour Chapter 20: Achieving Win:Win and Negotiating Styles Chapter 21: The Negotiating Process Part 5 - Internal Relationships Chapter 22: Adapting to Workplace Cultures and Internal Politics Chapter 23: Assertiveness Chapter 24: Bullies, Control Freaks and Stubbornness Chapter 25: Buy In and Consensus Chapter 26: Working as Part of a Team and Finding a Mentor Chapter 27: Team Roles and How Teams Form Chapter 28: Managing Teams, Virtual Teams and Giving Feedback Chapter 29: Developing and Coaching People Chapter 30: Delegation and Supervision Chapter 31: Motivation and Leadership Part 6 - External Relationships & Selling Chapter 32: Working with Customers and Clients - Expectations and satisfaction management Chapter 33: Establishing New Relationships - Self-esteem and self-confidence, first impressions and personal power Chapter 34: Building Your Contact Base - Networking, targeting, messaging and social media selling Chapter 35: Selling Yourself and Your Ideas - Sales processes, decision making and cognitive bias Chapter 36: Selling Skills - Questions, active listening, persuasion, closing, objections and trusted adviser Chapter 37: First Meetings Chapter 38: Pitching and Tenders Chapter 39: Key Account Management Chapter 40: Generating Recommendations and Referrals