E-Commerce Usage by the SMEs in Northern Malaysia

The is a study to assess the state of e-commerce
adoption by the SMEs in Northern Malaysia and to
examine the factors that might hinder the adoption.
Quantitative Analysis of the data obtained found that
the general usage of e-commerce among the SMEs in
Northern Malaysia was low; most firms seemed to have
implemented only basic e-commerce applications.
Analysis of benefits realized found that most of the
SMEs only gained some of the benefits of e-commerce.
Benefits realized were in the areas of customer
service, market expansion, and back-end efficiency
and inventory management. SMEs who have adopted
e-commerce seemed incapable of improving their
overall performance and profitability. Examination of
the factors that might hinder the adoption of
e-commerce by the SMEs in Northern Malaysia was
factors related to organizational, governmental and
environmental barriers. Out of the three factors,
only the factor associated with environmental
barriers has a significant correlation with the
extent of e-commerce adoption. Regression analysis
confirmed that the factor related to environmental
barriers has significant negative influence on the
extent of e-commerce adoption.

Autorentext

The author academic qualifications :1. B.Sc(Hons)degree (mathematics), University of Malaya,19812. Master of Management(distinction), University of Malaya, 20003. Doctor of Business Administration, University of SouthAustralia, 2004Publication: "Visual Basic 6 Made Easy" published by Booksurge LLCHis website: www.vbtutor.net

Klappentext

The is a study to assess the state of e-commerceadoption by the SMEs in Northern Malaysia and toexamine the factors that might hinder the adoption.Quantitative Analysis of the data obtained found thatthe general usage of e-commerce among the SMEs inNorthern Malaysia was low; most firms seemed to haveimplemented only basic e-commerce applications.Analysis of benefits realized found that most of theSMEs only gained some of the benefits of e-commerce.Benefits realized were in the areas of customerservice, market expansion, and back-end efficiencyand inventory management. SMEs who have adoptede-commerce seemed incapable of improving theiroverall performance and profitability. Examination ofthe factors that might hinder the adoption ofe-commerce by the SMEs in Northern Malaysia wasfactors related to organizational, governmental andenvironmental barriers. Out of the three factors,only the factor associated with environmentalbarriers has a significant correlation with theextent of e-commerce adoption. Regression analysisconfirmed that the factor related to environmentalbarriers has significant negative influence on theextent of e-commerce adoption.