Empowering Users through Design

At the crossroads of various disciplines, this collective work examines the possibility of a new end-user engagement in ongoing digital/technological products and services development. It provides an overview of recent research specifically focused on the user's democratic participation and empowerment. It also enables readers to better identify the main opportunities of participatory design, a concept which encourages the blurring of the role between user and designer. This allows people to escape their status as end-user and to elevate themselves to the level of creator.

This book explores new avenues for rethinking the processes and practices of corporate innovation in order to cope with current socio-economic and technological changes. In so doing, it aims to help companies renew industrial models that allow them to design and produce new ranges of technological products and services by giving the user an active role in the development process, far beyond the basic role of consumer.

Intended for designers, design researchers and scientists interested in innovation and technology management, this book also provides a valuable resource for professionals involved in technology-based innovation processes.

Examines the possibility of a new end-user engagement in ongoing digital/technological products and services development Employs a cross-disciplinary research approach to explore new user roles and status Analyzes recent initiatives leading to user empowerment to enable people to escape their status as end-user/customer Includes supplementary material: sn.pub/extras

Autorentext

Designer and founder of the FXDESIGNSTUDIO digital design agency, and also Associate Professor at the University of Valenciennes and Hainaut-Cambresis (FRANCE), Dr. David Bihanic is of the rising generation of design professionals for whom originality refers specifically to their (learning and professional) transversal path. Dr. D. Bihanic is presently Head of the Master's degree in Digital Design and Vice-Director of the laboratory CALHISTE (Culture, Arts/Design, Literature, History of Societies and Foreign Territories).

Dr. D. Bihanic examines the new paradigms of information visualization and manipulation of large and complex rich databases it deals with recent design attempts in order to present multi-dimensional data graphically by mapping data and properties to different visual shapes, colors, and positions (e.g. experimental works which investigate novel ways of exploring information).

Dr. D. Bihanic have been working as information designer at Thomson France R&D center. Through this experience, he received the expert status for his studies of systems dealing with the handling and processing of media covered information. Today, his research is mainly on data design, data visualization aesthetics, and creative informatics. His work spans the whole spectrum, from theory to implementation techniques and applications. Author of several papers relating to the new stakes of design, Dr D. Bihanic takes an active part in the evolution and transformations occurring in this field.

Inhalt

Form Follows Practice.- Who Designs? Technological Mediation in Design Participation.- User's Continuity in Design Continuous Innovation.- Towards User Involvement in Envisioning Practices. Opening the Use of the Future.- Critical Design: a Delicate Balance between the Thrill of the Uncanny and the Interrogation of the Unknown.- Digital Objects Topologies: Transitions between Utility, Form and Intent.- Design Ethnography? Towards a Designerly Approach to Field Research.- (Mis)Behavioral Objects: Empowerment of Users vs Empowerment of Objects.- Open Sourcing Wearables: the Impact of Open Technologies and User Engagement in the Design of Body-Borne Interactive Products.- Trialogical Learning: a New Framework for Learning Through the Creative Relationship between Emerging Technologies and Multiple Participants.- Open Meta-Design: Tools for Designing Collaborative Processes.- Co-Design to Empower Cultural Heritage Professionals as Technology Designers: the meSch project.- User Empowerment and the I-Doc Model User.- Nothing Makes Sense: New Aesthetics of Experiences in Self-Organizing Services.- A Manifesto for Epistemological Empowerment in Chronic Disease Self Care.