Behind Human Error

Human error is so often cited as a cause of accidents. There is perception of a 'human error problem'. Solutions are thought to lie in changing the people or their role. The label 'human error', however, is prejudicial and hides more than it reveals about how a system malfunctions. This book takes you behind the label. It explains how human error results from social and psychological judgments by the system's stakeholders that focus only on one facet of a set of interacting contributors.

Zusatztext 'This book! by some of the leading error researchers! is essential reading for everyone concerned with the nature of human error. For scholars! Woods et al provide a critical perspective on the meaning of error. For organizations! they provide a roadmap for reducing vulnerability to error. For workers! they explain the daily tradeoffs and pressures that must be juggled. For technology developers! the book offers important warnings and guidance. Masterfully written! carefully reasoned! and compellingly presented.' Gary Klein! Chairman and Chief Scientist of Klein Associates! USA 'This book is a long-awaited update of a hard-to-get work originally published in 1994. Written by some of the world's leading practitioners! it elegantly summarises the main work in this field over the last 30 years! and clearly and patiently illustrates the practical advantages of going "behind human error". Understanding human error as an effect of often deep! systemic vulnerabilities rather than as a cause of failure! is an important but necessary step forward from the oversimplified views that continue to hinder real progress in safety management.' Erik Hollnagel! MINES ParisTech! France 'If you welcome the chance to re-evaluate some of your most cherished beliefs! if you enjoy having to view long-established ideas from an unfamiliar perspective! then you will be provoked! stimulated and informed by this book. Many of the ideas expressed here have been aired before in relative isolation! but linking them together in this multi-authored book gives them added power and coherence.' James Reason! Professor Emeritus! University of Manchester! UK 'This updated and substantially expanded book draws together modern scientific understanding of mishaps too often simplistically viewed as caused by "human error". It helps us understand the actions of human operators at the "sharp end" and puts those actions appropriately in the overall system context of task! social! organizational! and e Informationen zum Autor David D. Woods, Ph.D. is Professor at Ohio State University in the Institute for Ergonomics and Past-President of the Human Factors and Ergonomics Society. He was on the board of the National Patient Safety Foundation and served as Associate Director of the Veterans Health Administration's Midwest Center for Inquiry on Patient Safety. He received a Laurels Award from Aviation Week and Space Technology (1995). Together with Erik Hollnagel, he published two books on Joint Cognitive Systems (2006). Sidney Dekker is Professor and Director of the Key Centre for Ethics, Law, Justice and Governance at Griffith University in Brisbane, Australia. Previously Professor at Lund University, Sweden, and Director of the Leonardo Da Vinci Center for Complexity and Systems Thinking there, he gained his Ph.D. in Cognitive Systems Engineering from The Ohio State University, USA. He has worked in New Zealand, the Netherlands and England, been Senior Fellow at Nanyang Technological University in Singapore, Visiting Academic in the Department of Epidemiology and Preventive Medicine, Monash University in Melbourne, and Professor of Community Health Science at the Faculty of Medicine, University of Manitoba in Canada. Sidney is author of several best-selling books on system failure, human error, ethics and governance. He has been flying the Boeing 737NG part-time as airline pilot for the past few years. The OSU Foundation in the United States awards a yearly Sidney Dekker Critical Thinking Award. Richard Cook, M.D. is an active physician, Associate Professor in the Department of Anesthesia and Critical Care, and also Director of the Cognitive Technologies Laboratory at the University of Chicago. Dr. Cook was a member of the Board of the National Patient Safety Foundation from its inception until 2007. He counts as a leading expert on medical accidents, complex system failures, and human performance at the sharp end of these...

'This book, by some of the leading error researchers, is essential reading for everyone concerned with the nature of human error. For scholars, Woods et al provide a critical perspective on the meaning of error. For organizations, they provide a roadmap for reducing vulnerability to error. For workers, they explain the daily tradeoffs and pressures that must be juggled. For technology developers, the book offers important warnings and guidance. Masterfully written, carefully reasoned, and compellingly presented.' Gary Klein, Chairman and Chief Scientist of Klein Associates, USA 'This book is a long-awaited update of a hard-to-get work originally published in 1994. Written by some of the world's leading practitioners, it elegantly summarises the main work in this field over the last 30 years, and clearly and patiently illustrates the practical advantages of going "behind human error". Understanding human error as an effect of often deep, systemic vulnerabilities rather than as a cause of failure, is an important but necessary step forward from the oversimplified views that continue to hinder real progress in safety management.' Erik Hollnagel, MINES ParisTech, France 'If you welcome the chance to re-evaluate some of your most cherished beliefs, if you enjoy having to view long-established ideas from an unfamiliar perspective, then you will be provoked, stimulated and informed by this book. Many of the ideas expressed here have been aired before in relative isolation, but linking them together in this multi-authored book gives them added power and coherence.' James Reason, Professor Emeritus, University of Manchester, UK 'This updated and substantially expanded book draws together modern scientific understanding of mishaps too often simplistically viewed as caused by "human error". It helps us understand the actions of human operators at the "sharp end" and puts those actions appropriately in the overall system context of task, social, organizational, and e

Autorentext
David D. Woods, Ph.D. is Professor at Ohio State University in the Institute for Ergonomics and Past-President of the Human Factors and Ergonomics Society. He was on the board of the National Patient Safety Foundation and served as Associate Director of the Veterans Health Administration's Midwest Center for Inquiry on Patient Safety. He received a Laurels Award from Aviation Week and Space Technology (1995). Together with Erik Hollnagel, he published two books on Joint Cognitive Systems (2006). Sidney Dekker is Professor and Director of the Key Centre for Ethics, Law, Justice and Governance at Griffith University in Brisbane, Australia. Previously Professor at Lund University, Sweden, and Director of the Leonardo Da Vinci Center for Complexity and Systems Thinking there, he gained his Ph.D. in Cognitive Systems Engineering from The Ohio State University, USA. He has worked in New Zealand, the Netherlands and England, been Senior Fellow at Nanyang Technological University in Singapore, Visiting Academic in the Department of Epidemiology and Preventive Medicine, Monash University in Melbourne, and Professor of Community Health Science at the Faculty of Medicine, University of Manitoba in Canada. Sidney is author of several best-selling books on system failure, human error, ethics and governance. He has been flying the Boeing 737NG part-time as airline pilot for the past few years. The OSU Foundation in the United States awards a yearly Sidney Dekker Critical Thinking Award.…