Healthcare Interpreting Explained

Healthcare Interpreting Explained encompasses medical discourse, ethics and protocol, domain typologization, professionalization, cognitive factors, techniques and strategies, resources and assessment among others.

Healthcare Interpreting Explained is the first comprehensive user-friendly book on the practice of medical/healthcare interpreting. Written by a leading world authority and drawing on research carried out in Europe, the United States, Australia and Asia, this process-focussed text goes beyond terms and concepts to cover medical discourse, ethics and protocol, professionalization, cognitive factors, problem-solving strategies, assessment and more. Including summaries, tasks, further reading and a range of real-world examples, as well as audio files on the Translation Studies Portal, this is the essential text for all students and practicing interpreters in the areas of medical and healthcare interpreting.

"Healthcare Interpreting Explained is a first-rate introduction to the vast area that is healthcare interpreting. Professor Angelelli covers the necessary background knowledge about healthcare, and then introduces the two-fold foundation of situated practice and interpreter-mediated communication. Grounded in research and abundant relevant examples (transcripts of actual practice), this volume also offers a variety of exercises and tasks, making it an invaluable asset to students, novice interpreters and anyone interested in healthcare interpreting. Closing with discussions of conceptualizations of role and ethics, Angelelli has provided us all, the interpreting studies community, with a comprehensive overview of the field." Cynthia Roy, Gallaudet University, USA

Autorentext

Claudia V. Angelelli is Chair in Multilingualism and Communication at Heriot-Watt University (Edinburgh campus), UK, Emeritus Professor of Spanish Linguistics at San Diego State University, USA, and Visiting Professor at Beijing University of Foreign Studies, China. Her research lies at the intersection of sociolinguistics, applied linguistics and translation and interpreting studies. She is the sole author of Medical Interpreting and Cross-cultural Communication (2004) and Revisiting the Interpreter's Role (2004). She served as President and Vice President for the American Translation and Interpreting Studies Association and as Director for the American Translators Association. She was the World Project Leader for ISO 13611 Standards on Community Interpreting (PSI), approved as the first ISO Standard on community interpreting/PSI. She co-authored The California Standards for Healthcare Interpreters: Ethical Principles, Protocols, and Guidance on Roles and Intervention (2002). She has extensive experience as a freelancer and consultant in translation and community interpreting/PSI.

Klappentext

Healthcare Interpreting Explained is the first comprehensive user-friendly book on the practice of medical/healthcare interpreting. Written by a leading world authority and drawing on research carried out in Europe, the United States, Australia and Asia, this process-focussed text goes beyond terms and concepts to cover medical discourse, ethics and protocol, professionalization, cognitive factors, problem-solving strategies, assessment and more. Including summaries, tasks, further reading and a range of real-world examples, as well as audio files on the Translation Studies Portal, this is the essential text for all students and practicing interpreters in the areas of medical and healthcare interpreting.

Zusammenfassung
Healthcare Interpreting Explained encompasses medical discourse, ethics and protocol, domain typologization, professionalization, cognitive factors, techniques and strategies, resources and assessment among others.

Inhalt

List of figures

Permissions

About this book

Using this book

Acknowledgments

CHAPTER 1 Introduction to the professional practice of healthcare interpreting

A. Introduction to healthcare interpreting

Healthcare interpreting and healthcare interpreters by any other name . . .

Other related terms

Educational opportunities and certification/accreditation

Education or training? Available options

Education available for interpreters

Education for healthcare interpreters

Education for court or community interpreters

Education for conference interpreters

Brief historical background of interpreter education

What is a professional healthcare interpreter?

Professional practice, profession and professionalism

B. Research, observe and reflect

Exercise 1: healthcare settings and languages

Exercise 2: the case of the Syrian refugees

C. Journal writing

D. Further tasks

References

Further readings

CHAPTER 2 Understanding the healthcare setting and its language provision policy

A. Introduction to healthcare organizations

Healthcare organizations: contexts and cultures

Stakeholders in healthcare organizations

Healthcare providers (HCPs)

Patients (and their family members/caregivers)

Administrative staff

Providers of language services

Healthcare interpreters

Ad hoc interpreters

Issues of language and access in healthcare organizations

Access to information

Language provision in healthcare organizations

Language provision and the law: healthcare interpreting,

patients' rights and health-related legislation

Australia

European Union (EU)

United States

B. Research, observe and reflect

C. Journal writing

D. Further tasks

References

Further readings/videos

CHAPTER 3 Understanding interpreter-mediated communication in healthcare

A. Interpreter-mediated communication

A more comprehensive approach to healthcare

interpreting

Analysis of the healthcare interaction

Analysis of the interpreted communicative event

Communication between providers and patients

Communicative goals and social factors

Communicative skills of participants

Impact of language barriers and cultural gaps

The medical interview

Interpreter-mediated communication for providers

and patients

Role of communication

Social factors, communication and relationships

Other factors influencing HCP/HI/patient relationship

Influence of culture on overall quality of healthcare

Impact of healthcare interpreting

B. Research, observe and reflect

C. Journal writing

D. Further tasks

References

Further readings and resources

CHAPTER 4 Understanding content and form in interpreter-mediated

medical communication

A. Meaning and understanding: do the same things mean the

same to all?

Message content and form

Message content

Message form

Content and form in mental health encounters

B. Research, observe and reflect

Exercise 1: openings and closings of interpreted

communicative events

Example 1: opening

Example 2: closing

Exercise 2: interpreter coordinating talk remotely

C. Journal writing

D. Further tasks

Exercise

Select appropriate care advice (CA)

Exercise: fact or myth? (eye contact, looking at floor)

Exercise: anticipating content and form in medical encounters

References

Further readings **

CHAPTER 5 Skills and competencies - receptive skills

WITH CHRISTIAN DEGUELDRE

A. Competencies and skills

Definitions

Interpreting a patient-provider encounter

Communication between patients and providers: examples of contributions

Activity: skills associated with the stages of interpreting

Importance of communication

Receptive skills

Skills associated with linguistic competence

In-depth knowledge and understanding of languages

Ability to shift language registers and ways of

speaking

Skills associated with interpreting competence

Preparation - knowledge of subject area

Active listening

Selection of material for active listening

Activity: text selection

Suggestions for sources of materials and

recommendations for practice

Practice sh…