Internet Banking Process Improvement via Team Approach

Internet banking is an important Internet-delivered
service which is expected to provide benefits for
both commercial banks and bank customers.Internet
banking allows bank customers to have the freedom to
perform their financial activities at their
convenience. Developing, maintaining, and improving
Internet banking systems requires large amounts of
investment to maintain high levels of Internet
banking service quality, and the maintenance and
modification phase of the overall lifecycle cost is
a considerable part of this investment.Therefore, in
order to ensure high levels of usability,
reliability, and quality for these Internet banking
services, commercial banks need to make significant
investments in the maintenance and modification
phases of their Internet banking systems lifecycle.

Autorentext

Chansit Siritanachot is a qualitative researcher who familia with Action Research as research methodology. His research interest is process improvement by implementing interventional chnage techniques via team approach.

Klappentext

Internet banking is an important Internet-delivered service which is expected to provide benefits for both commercial banks and bank customers.Internet banking allows bank customers to have the freedom to perform their financial activities at their convenience. Developing, maintaining, and improving Internet banking systems requires large amounts of investment to maintain high levels of Internet banking service quality, and the maintenance and modification phase of the overall lifecycle cost is a considerable part of this investment.Therefore, in order to ensure high levels of usability, reliability, and quality for these Internet banking services, commercial banks need to make significant investments in the maintenance and modification phases of their Internet banking systems' lifecycle.