Quality Management and its Linkages to Higher Education Management

This course book summarises what is important for a working quality management system and shows how to close quality loops (which refer to the cyclic quality management logic of plan-do-check-act). It focuses more in detail on the linkage between quality management and decision-making processes and it analyses the functions of involved parties and existing limits of their actions. In doing so, readers will get an insight to communication and implementation strategies that are relevant to develop change processes at higher education institutions.

Autorentext
Dr. Christian Ganseuer is the Head of Division 'Education' at the Project Management Agency (DLR-PT) of the Federal Ministry of Education and Research, Germany. He is counseling federal ministries, regional governments and foundations in the framework of innovation programs in all educational sectors ranging from early childhood education over secondary, vocational till higher education and lifelong learning. Together with his team of approx. 150 scientific and administrative personnel he is executing national research and innovation strategies in education. Before that he served as the Director of the Centre for Higher Education Development and Quality Enhancement (CHEDQE) at Duisburg-Essen University, dealing with quality management, development of teaching and learning as well as the integration of nontraditional students. He studied German Literature and Social Sciences at the University of Siegen as well as Higher Education Management at the Danube-University Krems. Dr. Ganseuer has led teams and projects for national and international contractors. He consults educational institutions and national authorities in strategic issues and supports development projects in Asia, Africa, the MENA-region and Eastern Europe. His research interests encompass international quality assurance systems, widening participation, transcultural identities and strategic development in higher education institutions.