The Basics of Process Improvement

Most companies attempt to build organizational maturity without a formal framework, process, or strategy. This book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. Additionally, it helps individuals who have worked in stale- or siloed-thinking enterprises make the transition to a process or improvement-oriented culture and teaches those who are unfamiliar with process tools to look at their work with a new lens and adopt a continuous improvement and analytical-thinking mindset.

Zusatztext 96468189 Informationen zum Autor Tristan Boutros is currently chief operating officer for product, technology and design with The New York Times , where he oversees several functions, including product and program management, process improvement, strategic sourcing and vendor management, and enterprise architecture. An award-winning author, speaker, and organizational innovator, he coauthored The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance (McGraw- Hill Professional, 2014) and has been written about in several case studies with various outlets. He holds more than 12 professional designations, including his Master Black Belt (MBB), Project Management Professional (PMP), Certified Scrum Professional (CSP), and Master Project Manager (MPM) certifications. A digital and process transformation expert, he specializes in delivering rapid business value using Lean, Agile, and numerous other techniques and methods. Jennifer Cardella is vice president, strategic program and vendor management for one of the world's largest media and entertainment firms located in New York City. She is a seasoned business leader with an extensive background in program management, process improvement, and business transformation, with key emphasis on product development, cloud computing, operational excellence, and portfolio governance. Jennifer holds more than 10 professional designations, including her Master Black Belt (MBB), Project Management Professional (PMP), Certified Scrum Master (CSM), and Master Project Manager (MPM) certifications. A transformation expert, Jennifer specializes in building high-performing teams and directing the delivery of global business and technology solutions using Lean and Agile methods. Klappentext Unlike other books that promote a specific process and performance improvement discipline, this book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. In addition, it helps individuals who have worked in stale- or siloed-thinking enterprises make the transition to a process or improvement-oriented culture and teaches those who are unfamiliar with process tools to look at their work with a new lens and adopt a continuous improvement and analytical-thinking mindset.The authors have successfully used the various methods, tools, and concepts found in this book to overcome practical, daily problems at various organizations. This book will surely help operators, managers, practitioners, and executives, who are charged with improving processes and workplace culture, produce better products and services. Zusammenfassung Unlike other books that promote a specific process and performance improvement discipline, this book shows organizations how to achieve success by fixing basic operational issues and problems using a broad and wide-sweeping process-based toolkit. In addition, it helps individuals who have worked in stale- or siloed-thinking enterprises make the transition to a process or improvement-oriented culture and teaches those who are unfamiliar with process tools to look at their work with a new lens and adopt a continuous improvement and analytical-thinking mindset. The authors have successfully used the various methods, tools, and concepts found in this book to overcome practical, daily problems at various organizations. This book will surely help operators, managers, practitioners, and executives, who are charged with improving processes and workplace culture, produce better products and services. Inhaltsverzeichnis Introduction to Process Improvement. Process Mapping. Managing Process Improvements. Process Architecture. Tools for Improving Processes. Process Improvement Culture. Conclusion. To Learn More. Glossary. ...

"The difference between good and great is not quality or productivity, it is the way you run your processes. If you follow these suggestions about basic process improvement, you will maximize the value of your output to all stakeholders. This book embodies the fundamentals and reminds us all of the key techniques for success." H. James Harrington, prolific author of more than 35 process improvement books, CEO, Harrington Institute "Every journey begins with a first step, and the path to better work process is no different. The Basics of Process Improvement gives the beginning practitioner all the tools needed to start their path towards a better way. Every step in your journey will be enhanced by the practical insights and proven approaches offered inside. Now get on your way!" Rich Sheridan, author of Joy, Inc.: How We Built a Workplace People Love; CEO, chief storyteller, Menlo Innovations "Some people use the phrase "Keep it simple stupid" (KISS), but there's nothing stupid about keeping things simple! Simplicity looks easy. It's not. It's much easier to complicate than simplify. Simplicity helps strip away the irrelevance in your work; it will have no waste, no weakness and no flawsthis is the beauty of simplicity. It could enable you to permanently and radically change the world, but starting with your own organization and its processes would be a good first step! That's where this book comes into play, providing a message for managers to take responsibility for making their processes much simpler, both for their employees and the customers." John Morgan, author of The Lean Six Sigma Improvement Journey, Go Lean, Lean Six Sigma for Dummies, and Lean Six Sigma Business Transformation for Dummies "Cardella and Boutros have captured the fundamentals of process improvement in an easy-to-read and relatable book. With deep roots in formal methodology, they refresh us with the simplicity of applied improvement principles for both novice and expert while keeping true to success with focus on pragmatic delivery and real-life application. An excellent reference book for all." Tim Purdie, coauthor of The Process Improvement Handbook "Process improvement remains at the heart of business success in the best of economic times and has even greater importance in the face of economic uncertainty and the digital age. If you want to know the best way to do it, don't forget the basics. The examples in this book will certainly start your creative juices flowing and help your organization transform and mature." Peter Fingar, author of The Insiders' Guide to BPM: 7 Steps to Process Mastery and Business Process Management (BPM): The Next Wave "Tristan and Jen's new book, The Basics of Process Improvement, is a refreshing and long-overdue publication that is certainly going to be welcomed by many business readers. Business analysts and process analysts at all levels of an organization will find this book provides a single and concise repository for some of the world's most well-known and effective process improvement tools. With so many methodologies to choose from, it can be hard for a process improvement practitioner to locate and apply the right methodology for their projects. My advice is to follow Tristan's guidance and stick to the fundamentals. Tristan has taken great care to explain each methodology, why they're effective and how to apply them in a project context. I have no doubt readers will find The Basics of Process Improvement will remain a relevant and highly effective source of knowledge fo…