Total Quality Management in Higher Education

The wide use of the quality management systems paves
the way to accreditation and then to world rankings
and competitiveness in higher education. Growing
student numbers, mass enrolment rates, and different
type of program delivery, changing society
structures and job descriptions produce complex
question of quality in the institutions of higher
education. Within the new roles and function, higher
education institutions must review their technical,
managerial and social functions. The TQM evaluation
model presented in this book is a key tool for
assessing the three-dimension function of higher
education institutions. The model may function as a
mirror for present and a projection for the future
when used systematically in the institutions of
higher education. Through the assessment of
management, technical procedures-programs and social
dimension, the model offers a practice- process-
oriented evaluation for the higher education
institutions implement quality systems.

Autorentext

Fatma MIZIKACI, PhD: Educational Sciences from the Middle East Technical University, Turkey. Teaching area: teacher education and languages. Specialized in higher education. Visiting scholar at UNESCO-CEPES. Author of the awarded book Higher Education in Turkey. Currently teaches at Eastern Mediterranean University.

Klappentext

The wide use of the quality management systems paves the way to accreditation and then to world rankings and competitiveness in higher education. Growing student numbers, mass enrolment rates, and different type of program delivery, changing society structures and job descriptions produce complex question of quality in the institutions of higher education. Within the new roles and function, higher education institutions must review their technical, managerial and social functions. The TQM evaluation model presented in this book is a key tool for assessing the three-dimension function of higher education institutions. The model may function as a mirror for present and a projection for the future when used systematically in the institutions of higher education. Through the assessment of management, technical procedures-programs and social dimension, the model offers a practice- process- oriented evaluation for the higher education institutions implement quality systems.