A Human-Centered Approach to Quality and Excellence in Management

This book provides a comprehensive overview of how quality management can be rethought and revitalized to meet the challenges of today's and future socio-economic management.
Presenting the outcomes of the 27th Excellence in Services International Conference, held in Bergamo, Italy, on August 2930, 2024, the book brings together both selected research contributions and numerous best-practice examples in quality management.
Researchers will gain valuable insights from this book, which offers theoretical contributions to the field of humanistic management and presents a reformulated approach that integrates quality and excellence. For managers, it offers new practical knowledge to effectively evaluate strategic, tactical and operational issues. In particular, it helps to improve decision-making processes in relation to the importance of the human dimension for the future development of quality and excellence.

Supports managers in their decision-making process, highlighting the steps to reach sustainable practices Proposes new digital solutions for handling sustainability management processes Provides case studies of best practices for business and quality excellence supporting sustainability

Autorentext

Maria Vincenza Ciasullo is a full professor of Management at the Department of Management and Innovation Systems of Salerno University, Italy. She is also an affiliate research professor at the Department of Management of Isfahan University, Iran, and an adjunct professor at the Faculty of Business, Design, and Arts, Swinburne University of Technology, Malaysia. Her research focuses on innovation management, corporate sustainability, and service management.
Jaques Martin is an honorary professor at the Department of Management of Toulon University, France. Since 1998, he has been a co-chair of the Excellence in Services International Conference (EISIC). His research interests focus on strategic management, corporate social responsibility, quality management, intercultural management, international accounting, and financial reporting.
Federico Brunetti is a full professor of Management at the Department of Management of Verona University, Italy. Since 2017, he has been a member of the Scientific Committee of Excellence of the Services International Conference (EISIC). His research interests include corporate identity and branding, macro marketing and corporate s role in society, decision-making in companies, and epistemological and methodological issues in management.