A Model of Knowledge Management Readiness And Its Contributing Factors

This study investigates the knowledge management (KM) readiness of the Sri Lankan telecommunication industry and the factors that contribute to KM Readiness. Data were collected from 313 executives of seven companies in the Sri Lankan Telecommunication Industry using self-administered questionnaires. This study considered KM enablers, such as organizational culture, structure, and IT infrastructure, and individual acceptance factors, such as performance expectancy and effort expectancy of KM, as the contributing factors to the KM readiness. The study found that the executives in the Sri Lankan telecommunication industry are ready to be involved in KM process. In addition, there were five significant predictors of KM readiness; three KM enablers and two individual acceptance factors. Furthermore, the study found that gender and age of the executives moderate the relationship between some of the contributing factors and the KM readiness. The study integrates both KM and information systems perspectives to develop a theoretical model that explores the concept of KM readiness. Practitioners may use the instruments used in this study to measure the KM readiness of their organizations.

Autorentext

Dr. M J M Razi is an Assistant Professor at the Kulliyah of Information and Communication Technology, International Islamic University Malaysia (IIUM). He holds a PhD in IT from IIUM, MBA and B.Com from University of Colombo, Sri Lanka. He has been an active researcher in the area of Knowledge Management, Information Systems, and E-commerce.