A stakeholder approach to electronic commerce diffusion

The book presents an in-depth study of the electronic commerce diffusion process by examining the roles, activities and relationships of the entities involved in this process. Theories that support the research are innovation diffusion and stakeholder theories, which are synthesised in order to develop a framework that can be used as an instrument to guide empirical work in the field of electronic commerce diffusion. The empirical contexts of the research are two projects on electronic commerce diffusion, which took place in several European countries and had the objective to promote electronic commerce to small and medium size enterprises (SMEs). The book offer specific advice to stakeholders involved in the provision of information and advice about electronic commerce and other technologies. The findings of this research can be useful for everyone involved in the use of diffusion of technology, as they can get a better understanding of their own position as well as that of other actors in the context.

Autorentext

Dr Anastasia Papazafeiropoulou is a lecturer at Brunel University in the United Kingdom. She has 10 years of research experience on the study of diffusion and adoption of technologies as electronic commerce, broadband Internet, Enterprise Recourse Planning Systems (ERPs), Customer Relationship Management systems (CRMs), IP-telephony and mobile TV.