A TQM Model for Commercial Branch Banking Operations

The TQM Model for Commercial Branch Banking Operations, developed by Dr. Hummayoun Naeem, is an original contribution to the body of knowledge having lots of applied aspects. In academic world, the said model has been cited as an independent school of thought. In corporate world, commercial banks may use this approach to develop competitive advantage in the market. Institutions offering financial services may benefit from the proposed model to ensure their future sustainability.

Autorentext

Dr. Hummayoun Naeem, an Exeter University (UK) MBA, received his PhD in Quality Management for Commercial Branch Banking Operations from Foundation University, Islamabad. He is an expert of Commercial Banking issues and has a number of international research publications to his credit in his area of specialization i.e. Management Science.