Analysis of Service Quality Using Servqual Model

This book is helpful for youngsters to find out the quality of the institutions of any field with the help of the servqual model. Nowadays servqual model is used as a worldwide research tool. For the analysis of the service quality servqual model used as an important tool. Servqual model was originally measured on 10 aspect of service quality. Servqual was developed in the mid-1980's by Zeithaml Parasuraman & Berry..

Autorentext

Ashok Kumar is a student of MBA Finance in YMCA University of Science & Technology, Faridabad. He has published several research papers in the field of Finance, till the completion of his MBA. He is the only student in his class who has involved in research activities. He wants to be a professor.