Application of SPC to Control and Improve Quality

This study applies statistical process control techniques to improve the quality and efficiency of the processes in a restaurant system. The aim of this research is to improve the quality of services using statistical process control tools such as control charts. Furthermore, SERVQUAL methodology has been considered for evaluating service quality according to customer perception. Lastly, experimental design has been used to prove that the developed questionnaire which has been utilized for analyzing system performance is correct.

Autorentext

Date of Birth: 12 June, 1982 Place of Birth: Iran Email: nima.mirzaei@emu.edu.tr,nima.mycountry@gmail.com Language: Persian(native)-English PhD candidate (Fall 2008-now), CGPA: 4.00/4.00 Research assistant of Industrial Engineering Department, Eastern Mediterranean University (Fall 2006-Now)