Assessing Knowledge Management Processes in the Public Sector

The knowledge-intensive economy implies a need for faster adaptation to an accelerated change in the environment of public policies and service delivery. The Department of Economic Affairs, Agriculture and Tourism (DEAAT), in the Provincial Government: Western Cape, is responsible for the implementation of the Cape Online programme, through the creation of structures, systems and processes that support e-government. This book assesses the knowledge management processes - creation, sharing, application and retention - in the DEAAT to determine its readiness for knowledge management initiatives. The research findings indicate an overall moderate level of readiness for knowledge management with the key inhibitors being the bureaucratic structure and organisational culture. A framework for the implementation of knowledge management initiatives is proposed.

Autorentext

Shanil Haricharan est le conseiller technique principal de l'unité d'assistance technique du Trésor national sud-africain depuis la mi-2005. Il a plus de quinze ans d'expérience en tant que cadre supérieur et consultant dans les domaines de la stratégie, de la transformation institutionnelle du secteur public, de la planification du développement et de la gestion des connaissances