Business Excellence Performance in the Hospitality Industry

Business Excellence Performance in the Hospitality Industry is a unique text, which links these three important areas of quality management. Bringing Business Excellence in services is multi-faced and therefore is difficult to initiate and put into practice. Business Excellence looks at all key determinants involve-be they frontline employees, supervisor or managers and considers a number of approaches and techniques for improving hotels successfully. The book at the final chapter also suggests various implications to the hotel managers, politicians and policy makers of emerging economies like Iran, in order to achieve stronger business excellence in their hotels and have higher performance. Business Excellence Performance in the Hospitality Industry is invaluable for academics and tourism students including PhD and master, and is suitable as supplementary material for undergraduate courses; such as, introduction to management, Total Quality Management,Quality Management, Business Excellence in tourism, and so forth.

Autorentext

Huseyin ARASLI is Professor of Management and Organizational Behavior Studies, and Sarvnaz Baradani, PhD Candidate,Faculty of Tourism and Hospitality Management , Eastern Mediterranean University, north Cyprus