Civil Service Reform Program Implemetation and Customer Satisfaction

On Weber`s Book about bureaucratic administration....(1913-1922),may 20,1922) he mentioned how the ideal type bureaucratic administration had negative and positive impact on the implementation of new civil service idea in the government office on service delivery for the first time. Michel Crozier... (1964) wrote the bureaucratic phenomenon as re-examination of Weber's (1922) concept of the efficient ideal bureaucracy in the light of the way that bureaucratic organizations had actually developed. The impact of Ambo town municipality (Ethiopia) Civil service reform program implementation analyzed in detail in this paper.

Autorentext

Tesfaye Diriba Etansa,Ethiopian,born on January 13,1987.Education,B.A in Development Management & Master of Public Policy; specialization in Finance and Macro economic Policy at KDI School of Public Policy and Managment,Republic of Korea.Currently working as Bank Examiner at National Bank of Ethiopia,Bank Supervision Directorate,since October 2010.