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Complaint Systems
CHF 43.30
Auf Lager
SKU
11K8VEUC8BL
1 Verfügbar 
Geliefert zwischen Mi., 12.11.2025 und Do., 13.11.2025
Details
Complaint systems (also known as a conflict management systems or internal conflict management systems or integrated conflict management systems) are sets of procedures used in organizations to address complaints and resolve disputes. They are also known as dispute systems. Complaint systems in the US have undergone several innovations especially since since about 1970 with the advent of extensive workplace regulation. Notably in many countries, conflict management channels and systems have evolved from a major focus on labor-management relations to a much wider purview that includes unionized workers and also managers, non-union employees, professional staff, students, trainees, vendors, donors, customers etc. There is a substantial early history of scholarly work on due process, and union and non-union grievance procedures within organizations. This work focused primarily on rights- based conflict resolution between unionized and non-union workers and their managers. Scholarly work has evolved to cover both a wider range of conflict management channels, and, also, a much wider range of disputants.
Weitere Informationen
- Allgemeine Informationen
- GTIN 09786130735388
- Editor Frederic P. Miller, Agnes F. Vandome, John McBrewster
- EAN 9786130735388
- Format Fachbuch
- Titel Complaint Systems
- Herausgeber Alphascript Publishing
- Anzahl Seiten 96
- Genre Wirtschaft
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