Consumer Acceptance of online Stores' in Bricks and Clicks e-commerce

With each new reported failure of Pure-play e-tailers, there is a growing recognition that the Internet is unlikely to displace traditional channels anytime soon, at least in the world of business to consumer e-commerce. Rather, a number of traditional enterprises have moved to integrate e-commerce into their channel mix, using the Internet to supplement brick and mortar retail channels. Electronic commerce researchers, use terms like "click and mortar," "bricks and clicks," "surf and turf," "cyber-enhanced retailing," and "hybrid e-commerce," now consider the combination of physical and web channels to be a distinct electronic commerce business model. To avail that opportunity, Japanese Convenience store (JCVS) have formulated a business to consumer e-commerce model where customers can place order online, pay by either cash or credit card and pick up the products at the nearest convenience stores. Although rapid growth has been witnessed in this area, online sales volumes for the JCVS still remains relatively low. These facts encouraged me to embark on exploring specifically the attributing factors for the consumer acceptance of online stores in Bricks and click e-commerce.

Autorentext

Dr. Md. Fazley Elahi Chowdhury is currently working as Senior Lecturer, BRAC Business School, BRAC University, Bangladesh. He was awarded the Monbusho Scholarship for pursuing Doctoral Degree from Hokkaido University, Japan in 2007. He has five years of Corporate experience as SAP consultant in Hitachi,Konica Minolta,BAT and Shinsei Bank in Japan.