Coordination in Maintenance Outsourcing

This book analyzes various incentive mechanisms that
can be used to coordinate a manufacturer who has a
process with an increasing failure rate over time and
a contractor who performs the necessary maintenance
activities. It is demonstrated that the best
incentive mechanism is an incentive contract, which
is based on a combination of a target uptime level
and a bonus. This mechanism i) always leads to the
desired win-win coordination, ii) provides
flexibility in allocating the extra profit generated
from coordination, iii) motivates the contractor and
the manufacturer to continuously improve efficiency
of maintenance operations, and iv) is able to
coordinate the improved system most of the time.
An extension of this study - with a manufacturer, who
has a process consisting of multiple stages and
multiple contractors, who perform maintenance
activities for each of these stages - shows that the
aforementioned target-uptime level and a bonus scheme
provides benefits similar to the one manufacturer -
one contractor system.

Autorentext
Dr. Hakan Tarakci received his PhD from the Purdue University in2004. He worked as a Visiting Asst. Prof. at Purdue and then, in2005, started his current employment as a Senior Lecturer atMelbourne Business School. His research has been published in IIETransactions, European Journal of Operational Research andDecision Support Systems.

Klappentext
This book analyzes various incentive mechanisms thatcan be used to coordinate a manufacturer who has aprocess with an increasing failure rate over time anda contractor who performs the necessary maintenanceactivities. It is demonstrated that the bestincentive mechanism is an incentive contract, whichis based on a combination of a target uptime leveland a bonus. This mechanism i) always leads to thedesired win-win coordination, ii) providesflexibility in allocating the extra profit generatedfrom coordination, iii) motivates the contractor andthe manufacturer to continuously improve efficiencyof maintenance operations, and iv) is able tocoordinate the improved system most of the time.An extension of this study - with a manufacturer, whohas a process consisting of multiple stages andmultiple contractors, who perform maintenanceactivities for each of these stages - shows that theaforementioned target-uptime level and a bonus schemeprovides benefits similar to the one manufacturer -one contractor system.