Crew Resource Management

NASA research shows that CRM training saves lives, and nearly 15 years after the first edition, CRM concepts have not just endured but have expanded. Material from the first edition has been fully updated and 50% new material is included. CRM 2e provides essential firsthand information from a variety of aeronautic perspectives--academic research, government agencies (FAA), pilot associations, and technology (Boeing, ALION). Case examples are liberally supplied. An image collection and test bank are offered, making this the only text on the market with ancillary support. The only truly up-to-date and comprehensive work on the topic, CRM 2e will be a valuable resource for commercial and military airline training curriculum as well as for business professionals interested in effective communication among interactive personnel.

Crew (or Cockpit) Resource Management (CRM) training originated from a NASA workshop in 1979 that focused on improving air safety. This title focuses on CRM in the cockpit, but emphasizes that the concepts and training applications provides generic guidance and lessons learned for a variety of 'crews' in the aviation system.

Autorentext
Dr. Barbara Kanki served as a Research Scientist at the National Aeronautics and Space Administration (NASA), Ames Research Center (Moffett Field, California) in the Human Systems Integration Division. Over her tenure of more than 25 years, she conducted human performance research in support of NASA Aviation Safety Programs, Human Factors and Performance for Space Safety, and a variety of Human Factors programs for the Federal Aviation Administration (FAA). In a consulting role she worked with other high risk industries such as the medical and nuclear power fields.

Dr. Kanki's research activities have ranged across human factors topics such as crew communication and coordination, organizational factors, information and workload management for aviation operations including flight crews, ground control, and technical operations. Her research interests include human-centered procedure and document design, integration and training for new technologies as well as safety topics such as voluntary reporting and event investigation. She has supported the space side of NASA in human and socio-technical risk factors, team training, and procedure design primarily for the space shuttle program at Kennedy Space Center and has participated on NASA mishap boards, safety assessments and National Transportation Safety Board human performance investigations. After retiring from NASA in 2014, Dr. Kanki continues to contribute to NASA projects and FAA/industry groups, and is the current chair of the Human Performance working group of the International Association for the Advancement of Space Safety.

Dr. Kanki received her doctorate in Behavioral Sciences from the University of Chicago, where she specialized in the areas of communication and group dynamics. She continues to author, edit, and review books, journals, and papers on human factors topics. Joey Anca is the Human Risk Manager for Metro Trains Melbourne in Australia. Joey has a long career in aviation, having pioneered with Bob Helmreich the Cockpit Management Attitudes Questionnaire (CMAQ), when the known universe was grappling with the new-found pill of Crew Resource Management (CRM). Bob (the NASA/UT team, Joey and other aviation earthlings) took off into other safety-critical domains. Joey is a proud Filipino who has worked in a number of airlines and railways in Australasia. He lives in Melbourne, Australia and teaches Threat and Error Management (TEM) at Swinburne University of Technology. His day-job is keeping the railways in Melbourne safe.Robert L. Helmreich is professor of psychology at the University of Texas at Austin. He received his Ph.D. in personality and social psychology from Yale University in 1966. He has conducted research on group processes and performance sponsored by NASA, the Office of Naval Research, and the FAA, as well as research on personality and motivation sponsored by the National Science Foundation and the National Institute of Mental Health. He is a fellow of the American Psychological Association and the American Psychological Society and former editor of the Journal of Personality and Social Psychology. He was chair of an FAA working group to develop the National Plan for Aviation Human Factors. He is a member of the National Academy of Sciences Committee on Space Biology and Medicine and Committee on Human Factors. He is Director of the NASA/University of Texas/FAA Aerospace Crew Performance Project investigating issues in crew selection, training, and performance evaluation in both aviation and space environments.

Inhalt
PART 1 THE NATURE OF CRM
1. Why CRM? Empirical and Theoretical Bases of Human Factors Training

2. Teamwork and Organizational Factors
3. Crews as Groups: Their Formation and their Leadership
4. Communication and Crew Resource Management
5. Flight Crew Decision-Making

6. CRM (Non-Technical) Skills d Applications for and Beyond the Flight Deck

   PART 2 CRM TRAINING APPLICATIONS
   7. The Design, Delivery and Evaluation of Crew Resource Management Training

7. Line Oriented Flight Training (LOFT): The Intersection of Technical and Human Factor Crew Resource Management (CRM) Team Skills
8. Line Operations Simulation Development Tools
9. Crew Resource Management (CRM) and Line Operations Safety Audit (LOSA)
10. Crew Resource Management: Spaceflight Resource Management

11. The Migration of Crew Resource Management Training

    PART 3 CRM PERSPECTIVES
    13. A Regulatory Perspective

12. A Regulatory Perspective II
13. Integrating CRM into an Airline's Culture: The Air Canada Process
14. The Accident Investigator's Perspective
15. The Airlines' Perspective: Effectively Applying Crew Resource Management Principles in Today's Aviation Environment
16. Conversations on CRM from Outside the USA

17. The Military Perspective

    PART 4 CONCLUSIONS
    20. Airline Pilot Training Today and Tomorrow

18. The Future of CRM