Customer Anger Management

Sellers, especially sellers of goods and services, run a business that has a lot to do with people and are more likely to encounter a dissatisfied and angry customer from time to time, who for various or unreasonable reasons abusive and inappropriate behavior, threatening the person and They want to scare him and ruin him all day. The common denominator of all these encounters is that these experiences are always unfortunate, bitter and difficult. It does not matter where the sales and customer service department is located, however, dealing with a dissatisfied customer is inevitable, because the job of a salesperson requires dealing with a dissatisfied and sometimes angry customer. Managing customer anger has never been easier, but if the seller knows what to say and, most importantly, how to express it, he or she may be able to get out of this arduous situation. In fact, the salesperson may even be better off with an angry customer. So how should you deal with a dissatisfied and angry customer?...

Autorentext

Dr. Iman Azizi (Ph.D) y Mohammadmehdi Bazrafkan