Customer Satisfaction in Indian Aviation Sector: An Analytical Study

Indian Aviation Industry is currently ninth largest civil aviation market in the world and aspires to become 3rd largest Aviation market by 2020 and the largest player by 2030. With the exponential growth in last decade, India witnessed a new era of expansion in its Civil Aviation industry. Changing dynamics includes modern airports, foreign direct investment, information technology. However, the success and growth of any sector depend on the ability of its players to provide customer satisfaction. The present text was an attempt to measure the Customer Satisfaction in Indian Domestic Aviation Sector.

Autorentext

Dr. Neeraj Kaushik is currently working as Associate Professor & Head in Department of Business Administration, National Institute of Technology, Kurukshetra. Dr V. K. Kaushik is working as Professor and Head in the Department of Management Studies, The Technological Institute of Textile & Sciences, Bhiwani, Haryana.