Customer Satisfaction with special reference to Yamaha Bikes

According to Jack Speer "Excellent customer service is the process by which your organization delivers its services or products is way that allows the customer to access them in the most efficient, fair, cost effective and humanly satisfying and pleasurable manner possible". Customer service is a common term we are familiar with which means one who aids or provides helps to the purchase of goods and service.

Autorentext

La dottoressa Karthika M ha 9 anni di esperienza accademica e 2 anni di esperienza industriale, specializzata in risorse umane e marketing. Ha pubblicato articoli in riviste nazionali e internazionali e ha presentato relazioni in seminari nazionali e internazionali.

Klappentext

According to Jack Speer "Excellent customer service is the process by which your organization delivers its services or products is way that allows the customer to access them in the most efficient, fair, cost effective and humanly satisfying and pleasurable manner possible". Customer service is a common term we are familiar with which means one who aids or provides helps to the purchase of goods and service.