Customer Services In Banks

This book presents the services rendered by banks and discusses the regulations relating to customer services.It also presents the opinion of customers on their satisfaction on various services rendered by banks.The problems of customers relating to various services and suggestions for the improvement of services are also discussed in the book.This book on case study of customer satisfaction in co-operative banks in India is a resource for bankers, CRM professionals, academicians and researchers.

Autorentext

Dr.Pramod Chaudhari is having long leadership experience at the North Maharashtra University in the capacity of Dean, Faculty of Commerce & Management and as Member of Management Council,Senate and Academic Council.He completed UGC research projects and guided doctoral students.He was awarded with prestigious ROTARY ACADEMIC LEADERSHIP AWARD.