Determinants of hotel selection by international business guests

This study provides useful and effective ways for hotel managers and developers to identify potential factors which matter most for business guests' in their hotel selection. Hotel companies must recognize what business guests feel important for selecting a hotel. Once the hotel attributes in relation to business guests' requirements are clearly identified and understood, hotel managers are more likely to be able to anticipate and cater to their customers' desires and needs, rather than merely reacting to their dissatisfaction.

Autorentext

Obtive o meu BA em Gestão Hoteleira e Turística pela Universidade de Hawassa e MBA em Gestão pela Universidade de Addis Ababa em 2010 e 2017 g.c. respectivamente. Actualmente, orgulhosamente, estou a servir o meu país como reitor académico e de investigação numa das prestigiadas escolas de hotelaria, Catering e Instituto de Formação Turística desde 2018.