Difficult Conversations in Education, Health and Social Care

This accessible guide combines evidence-based research with practical experience to help develop effective communication skills for navigating difficult or challenging situations. It delves into what it means to be an effective and confident communicator, before addressing how to approach those often-avoided "difficult conversations."

Autorentext

Becky Edwards is a Senior Lecturer in Childhood Studies at the University of Chichester, UK, an award-winning children's author and co-founder of the Parent and Carers Support Organisation (PACSO). In her roles as a primary school teacher, children's centre manager, and lecturer, Becky has extensive experience of supporting children, students, and families from diverse backgrounds in many different situations.

Chris Smethurst is Co-Director of the Institute of Education, Health, and Social Sciences at the University of Chichester, UK. Chris has a background in community work, youth work, residential childcare, and field social work, specialising in learning disabilities and mental health teams. Together with Becky, Chris co-developed the 'From Adversity to University' project, which helps marginalised individuals engage with higher education.

Inhalt

Chapter 1 Introduction; It's Not Just About Words

PART 1: HOW TO HAVE EFFECTIVE CONVERSATIONS

Chapter 2 How to Be An Effective Communicator

Chapter 3 Are You Really Listening?

Chapter 4 How to Take the 'Difficult' Out Of Difficult Conversations

PART 2: WHY DOES IT ALL GO WRONG - AGAIN AND AGAIN...AND AGAIN ?

Chapter 5 Monkeys with Smartphones? -When Our Emotions Take Control

Chapter 6 It's All About Relationships

Chapter 7 'Charlie is Having a Bad Day!': a Case study

PART 3: HOW TO TALK ABOUT WHAT REALLY MATTERS

Chapter 8 Communication in Context

Chapter 9 How to Talk About Sexuality and Gender - Rylee Spooner

Chapter 10 Uncomfortable Conversations about Race - Mia Edwards

Chapter 11 Trauma Informed Approaches - Sam McNally

Chapter 12 Conclusion