Digital Transformation in European Public Services

This book examines digital transformation in the public sector. Drawing on case studies from around Europe, it identifies management practices that facilitate or hinder the implementation of digital transformation in various contexts and at different levels of government. Chapters consider how digital technologies are being used to improve public service delivery, how public institutions are employing AI, and the potential benefits for organizations and citizens. They also assess the obstacles to digital transformation, including budget constraints, legislation, and insufficient expertise. Providing nuanced insights from real-world projects that have sought to usher public sector institutions into the digital age, the book highlights what has worked well, what has not worked, and why. In doing so, it offers lessons for future projects and acts as a comprehensive guide offering actionable insights for academics and practitioners. It will appeal to all those interested in public administration, public management, and digital transformation.

Draws on case studies from around Europe to examine digital transformation in the public sector Identifies management practices that facilitate or hinder digital transformation at different levels of government Considers how AI and digital technologies are being used to improve public service delivery

Autorentext

Nicolae Urs is Associate Professor and Vice-Dean at the College of Political, Administrative and Communication Sciences, Babe-Bolyai University, Romania. He is primarily interested in digital government implementation at local level, innovation ecosystems and participatory development, digital transformation of the educational sector, and online communication.

David paek is Associate Professor at the Faculty of Economics and Administration, Masaryk University, Czech Republic. His research focuses on various elements of public administration and public management, including civil service, strategic planning and management, participatory initiatives and digitalization, COVID-19-induced changes, and resilience and robustness of crisis management and governance.

Steven Nõmmik is a Researcher at the School of Business and Governance, Tallinn University of Technology, Estonia. His research interests are connected to public management, hybrid governance arrangements in crisis management, and innovation studies.

Inhalt

1. Introduction.- 2. Perspectives in studying digital transformation and our analytical framework.- 3. Trends of Automated Decision-Making in Public Sector.- 4. From Development to Deployment of a Digital Assessment Software in Public Administration: Insights from Slovenia.- 5. Digitizing bureaucracy: Insights from the digital transformation of Germany's local government sector.- 6. Digital transformation challenges in Romanian cities: it's not about technology.- 7. Moving beyond the potential of a great idea on paper - Challenges with the design and use of AI-based tools in public sector in Estonia.- 8. Disinformation in public policy the case of Slovakia.- 9. Navigating the Digital Wave: A Case Study of Babes-Bolyai University 's Digital Transformation in the COVID-19 Era.- 10. Challenges to digital transformation of public institutions: change management in a rapidly evolving world.- 11. Conclusion: Reflections on Digital Transformation in the Public Sector.