Drivers for Effective Change Management in Commercial Banks

Changes are implemented in companies every now and then. However not all changes are successful. The difference between successful and unsuccessful changes is the effectiveness of the change process. Whether a change process is effective or not will depend on whether the change manager correctly identified the specific driver/need for change or not. This research therefore aimed at identifying the specific drivers for effective change. The research focused on commercial banks; but can also be applicable in any other industry in, addition to other factors. Identifying a specific driver for change ensures the changes put in place impacts positively on the company, and enhances its performance hence making it better placed in the competitive environment.

Autorentext

I am a Bsc graduate and an MBA student from JKUAT Mombasa currently working on my Project. A banker by profession with four years experience as a sales person, a teller, customer experience assistant and currently working as an account relationship manager at Commercial Bank of Africa.