Effect of Country Image on Consumers Hypermarket Patronage Intentions

The increasing saturation of retail markets in developed countries and the resulting fierce competition within their borders pushes global retailers to seek overseas markets. A comparison of different retailers' responses to different environment points to some effective implications for global retailers. Most COO studies have been conducted with respect to physical products, whereas research on the COO effect for services is very limited. Therefore, exploring the effect of COO of a retailer on the patronage intention and further understanding the difference of COO effect on retail patronage behavior between different cultures is of great significance to understand the determinants of retailers loyal patronage behavior. This book firstly explores the experiences and lessons learned from global retailers' operations in East Asian countries followed by discussing the cross-cultural effect of country image on consumers hypermarket store patronage intentions. The research findings should be especially useful to global retail managers in formulating their international marketing strategies, or anyone else who are interested in the cross-cultural study in retailing field.

Autorentext

Gongjian Kan,PhD: Studied Management Science at University of Rennes 1, France. Associate professor of marketing and logistics at Shandong University of Finance and Economics, Jinan, China. He is the author of 4 books and has published over 15 articles in national journals and international conferences in the marketing and logistics fields.