Effective Communication for Nursing Associates

Mapped to the 2018 NMC Standards, this book introduces TNAs to the theory and practice of effective communication. Building confidence in communicating across different settings and with diverse patients, families, carers and the MDT, the book uses case studies and activities to help TNAs develop their own unique voice.

Communication is central to providing high quality, person-centred care as a Nursing Associate. This book will help you to communicate effectively with patients, families, carers and your interprofessional team, encouraging you to develop your own unique voice. Covering important topics such as professional communication, tackling difficult conversations, communicating with emotional intelligence and tailoring communication across diverse settings, this book will enable you to communicate confidently in any situation.

Key features

• Fully mapped to the NMC Standards of Proficiency for Nursing Associates (2018)

• Case studies, activities and other learning features help you master your skills

• Focussed specifically on the Nursing Associate role, helping you develop into a confident professional practitioner

  Autorentext
  Kerry Welch has been a registered Nurse since 1995 and has worked in a wide variety of clinical settings and environments. Significantly, her experience has been in intensive care (neurological and general), then latterly in primary care as a Practice Nurse. Kerry has an in-flight nursing award and qualifications in both intensive care and primary care, as well as a MSc in Medial Ethics. The MSc drove her interest in nurse education and as such, she has been a lecturer and senior lecturer in higher education since 2006 and has a teaching qualification which is recorded with the NMC. Kerry has been a programme lead for the Nursing Associate programme at the University of Lincoln and is passionate about the role of the Nursing Associate in healthcare and proud to have been involved in the training of Nurse Associates since 2018.

  Inhalt

  Chapter 1: Communication theory
  Chapter 2: Professional communication
  Chapter 3: Interpersonal relationships
  Chapter 4: Communication in diverse settings
  Chapter 5: Challenges to effective communication in clinical practice
  Chapter 6: Emotional intelligence and cultural sensitivity
  Chapter 7: Communicating with patients who have specialist requirements
  Chapter 8: Assessment and support in clinical practice for the Nursing Associate role.
  Chapter 9: Finding your own voice