EMOTIONAL INTELLIGENCE AND SELF MONITORING

A cross cultural perspective on emotional intelligence, self-monitoring and managerial effectiveness has been aimed in this book. The hospitality industry is registering the spurt of growth. However the hardware is sufficiently addressed. While the software of the industry i.e., the managers responsible for business growth need a little bit more attention and importance. This work exactly bridges that gap. The cultural differences were analyzed; similarities were grouped for further knowledge enhancement. This work throws light on the similarities or differences in the International management context related to the above mentioned variables. The issues arising out of the findings were taken into account for skill development and continual improvement. This book facilitates self- development through individual study and the prescription would go a long way in designing and developing the human capital for effective organizational functioning across cultures. This work will help any manager who wants to improve his performance in a global organization working with diverse groups and heterogeneous culture.

Autorentext

DR.MENACHERY is a Super Salesman, Process Quality expert, Internationally known Speaker, Trainer, Author & Researcher. He qualified once TOT & thrice MDRT. He recieved ''LIMRA'' award for marketing from USA. DR.VENKATAPATHY is an acclaimed Management Guru, Author & Researcher. He is the Dean & Director of BSMED, Bharathiar University,India.