Emotional Intelligence Matters

This book is a Machine-Generated Literature Overview of personal EI development. The book is about the importance of developing emotional intelligence in workplace, especially in managing people in an organizational space. It talks about propelling productivity by inducing emotional intelligence. It discusses how stress can be managed with emotional intelligence. The impact of emotional intelligence in developing leadership skills. It explores the role the factor of emotional intelligence in HRM. It critically examines why is it very necessary for an employee to have this trait of EI and develop it eventually for a successful survival. It discusses the importance of EI in customer service and in day-to-day life.

A Machine-Generated Literature Overview of personal EI development Explores the subset of social intelligence that guides one's thinking and actions Gives the reader an overview of how EI can help us deal better with difficulties, impulses and negative emotions

Autorentext

Dr. Mekhala R. S is an Assistant professor, OB & HRM, Vellore Institute of Technology, Chennai Campus.

She has an extensive experience of 15 years in teaching and she has been awarded with best faculty award in the year 2017. She has worked as a technical recruiter for three years in Oil and Gas Industry with organizations like TECHNIP, chiyoda, CCC etc. She has completed her Master s in Business Administration from Institute of Management in Kerala, University of Kerala, 2007. . In order to explore the teaching arena, she has joined as a faculty in Business School in an Anna University affiliated college, meanwhile pursed research in Anna University. Her area of research involves Emotional Intelligence, Perception of Organizational Politics, Predictive and prescriptive analytics, HR Analytics and other work outcomes. She has published several research papers and attended conferences and workshops.

Inhalt
1 Emotional Intelligence It Matters.- 2 Emotional Intelligence and Job Performance.- 3 The Role of Emotional Intelligence In Propelling: Productivity at Workplace.- 4 Stress and Emotional Intelligence.- 5 Emotional Intelligence and Leadership.- 6 Emotional Intelligence in Human Resource Management.- 7 Impact of Emotional Intelligence on Employee's Performance.- 8 Emotional Intelligence on Customer Experience in Service Domain.