Emotionalizing Organizations and Organizing Emotions

Delivers a strong contribution to the field of research on emotions in organizations offering original pieces of research. Uniting scholars from organization and management research and sociology, it conveys trans-disciplinary insights into the multidimensional 'nature' of emotion and its appearance in organizational structures and processes.

Autorentext

BARBARA SIEBEN is Assistant Professor of Human Resource Management at Freie Universität Berlin, Germany. As well as emotions as a management topic, her research interests include gender and diversity in organizations, HRM strategies and the management of service work. Her research is based on multiparadigmatic approaches, informed by critical management perspectives.

ÅSA WETTERGREN, PhD, is Assistant Professor at the Department of Sociology, Gothenburg University, Sweden. Her main research areas cover the role of emotions for collective identity and identity construction in organizations and social movements, and the emotions of migration, social integration and social interactions.

Inhalt
Emotionalizing Organizations and Organizing Emotions - Our Research Agenda PART I: EMOTIONALIZING ORGANIZATIONS Emotion in Organizations - A Critical Turn Beyond Scripts and Rules: Emotion, Fantasy and Care in Contemporary Service Work Organizational Conditions for Positive Emotions in the Workplace - the Example of Professional Elderly Care Emotions in the Hiring Procedure: How 'gut feelings' Rationalize Personnel Selection Decisions Empowerment as Interactions that Generate Self-confidence - an Emotion- Sociological Analysis of Organizational Empowerment Negative Acts and Bullying: Face-threatening Acts, Social Bonds and Social Place Organizations, Violations and their Silencing Emotions of Queuing: A Mirror of Immigrants' Social Condition PART II: ORGANIZING EMOTIONS Talking (and Silencing) Emotions: The Culture of Mobilization in the Italian Communist Party during the 1940s From Bureaucratic Agencies to Modern Service Providers: The Emotional Consequences of the Reformation of Labour Administration in Germany Learning by Listening: Emotional Reflexivity and Organizational Change in Childcare Emotional Neutrality as an Interactional Achievement: A Conversation Analysis of Primary Care Telenursing Organizational Regimes of Emotional Conduct