Employees' Emotional Intelligence, Motivation & Productivity, and Organizational Excellence

This book focuses on emotional intelligence, which has emerged as a factor in superior on-the-job performance and ability to lead an effective life. Based on an emerging country, namely India, the book deviates from traditional approaches by focusing on non-cognitive rather than cognitive skills to explain and predict performance and achievements. It finds that those with strong intrinsic non-cognitive skills, like trustworthiness, conscientiousness, adaptability, initiative and commitment have a better chance of becoming effective leaders with enhanced service-orientation, empathy and conflict management skills traits desired by any organization striving for efficiency. It also demonstrates that while such imponderable, intrinsic skills matter, they cannot replace discernible psycho-social factors and hence, effective hiring strategies must focus on behavioural competence along with cognitive skills.

The book also discusses organizations' desire to ensure a working environment that is vibrant and positive in an attempt to prevent unconstructive or disruptive factors and to ensure improved performances over time. The book is a valuable resource for corporate personnel, as well as for researchers and practitioners in the field.

Treats non-cognitive skills as a distinct form of intelligence that explains individual performances and organizational excellence Includes a quantitative analysis based on a primary survey in India that has practical relevance and applicability Suggests an effective hiring strategy based on non-cognitive excellence Includes supplementary material: sn.pub/extras

Autorentext
Gagari Chakrabarti is an Assistant Professor in Economics at Presidency University, Kolkata, West Bengal, India. Her research interest lies in the areas of Financial Economics, Financial Econometrics and more recently, in emotional intelligence.

Tapas Chatterjea is a senior, multi-discipline specialist medical professional. He provides consultancy in Cardio-vascular, Internal, Geriatric, Holistic and Critical care medicines; Diabetology and Thyroid diseases as well as Mental Health, Stress and Hospital Management.

Inhalt
Chapter 1 Prologue.- Chapter 2 Intelligence? ... Emotions? ... Or, the Emotional v Intelligence: Theories and evidence in global context.- Chapter 3 Indicators of Emotional Intelligence: Determinants and Interconnections.- Chapter 4 Benefit to an Organization: Intrinsic skills and (or?) Psycho-social factors.