Enabling Lightweight Real-time Collaboration

In the age of digitalization, organizations are globally distributed and need to interact across diverse system landscapes with both their partners and customers. Typically, synchronous collaboration over the Internet requires all participants to meet certain technical prerequisites. In order to interact together in real-time, all participants must download, install, and configure the same software on all client systems. As a consequence, collaboration has mainly been restricted to organizations that agree to establish a common infrastructure. This might be inadequate and economically not viable in many situations, especially those where actors need to connect quickly. Novel approaches aiming to lower the technical entry barriers to real-time collaboration are explored in this thesis.

Autorentext
Christian Thum was born in Hadamar (Germany) in 1983. He studied Information Systems with focus on Marketing at the University of Mannheim and the University of Wales, Swansea (UK). After receiving his Diploma in Information Systems in 2009, he worked as a researcher at the Chair in Information Systems III at the University of Mannheim. As a team leader, he managed a large joint research project under participation of the University of Mannheim, the Karlsruhe Institute of Technology (KIT), and the Forschungszentrum Informatik (FZI). In 2012, he founded a company to market the solution and to transfer his research findings into practice. The startup has already won several business competitions and was awarded an ICT Innovation Award by the German Federal Ministry of Economics and Technology.

Inhalt
Contents: Computer-supported Cooperative Work Foundations of Web Collaboration E-Commerce Customer Service Support Processes Event-driven messaging Multi-user Awareness.