Exploring Information Systems Outsourcing: The Role of Social Capital

Information Systems outsourcing has become a popular strategyfor managing the technology needs of organizations. However, aconsiderable number of outsourcing deals fail to produce expectedoutcomes, resulting in significant losses for both client andvendor. The research reported in this book examines theclient-vendor relationship in outsourcing to gain a betterunderstanding of the impact of the relationship on the outcome ofthe outsourcing project. The "social capital" framework usedin this work provides an in-depth understanding of the managementof outsourcing relationships. While past outsourcing research hasheld that the client-vendor relationship is important inoutsourcing, this theoretical framework clarifies the nature andcontent of the relationship and its role in ensuring the success ofan outsourcing arrangement. Through a close examination of severaloutsourcing relationships, the book offers outsourcingpractitioners and others interested in the topic insights on whatworks and what does not.

Klappentext
Information Systems outsourcing has become a popular strategy for managing the technology needs of organizations. However, a considerable number of outsourcing deals fail to produce expected outcomes, resulting in significant losses for both client and vendor. The research reported in this book examines the client-vendor relationship in outsourcing to gain a better understanding of the impact of the relationship on the outcome of the outsourcing project. The \"social capital\" framework used in this work provides an in-depth understanding of the management of outsourcing relationships. While past outsourcing research has held that the client-vendor relationship is important in outsourcing, this theoretical framework clarifies the nature and content of the relationship and its role in ensuring the success of an outsourcing arrangement. Through a close examination of several outsourcing relationships, the book offers outsourcing practitioners and others interested in the topic insights on what works and what does not.