Factors that Affect the Outcome of Process Improvement Programmes

Process Improvement programmes are often embarked on in organisations to close gaps in performance. It is becoming increasingly important to understand what the drivers of success are of these improvement programmes to maximise the investment (effort and monetary) in these programmes. The text aimns to identify what factors affect the outcome of Process Improvement programmes in South African firms.

Autorentext

Smija holds BSc and MSc degrees in Industrial Engineering from the University of Witwatersrand, Johannesburg, South Africa. Smija works as a Management Consultant specialising in the field of Business Process Management and Process Transformation.