From Total Quality Control to Lean Six Sigma

This book examines the evolution of six important management systems: Japanese Total Quality Control (JTQC), Total Quality Management (TQM), Deming's System of Profound Knowledge, Business Process Reengineering (BPR), Lean Thinking and Six Sigma.

The main purpose of this paper is to compare and discuss the evolution of six important management systems: Japanese Total Quality Control (JTQC), Total Quality Management (TQM), Deming's System of Profound Knowledge, Business Process Reengineering (BPR), Lean Thinking and Six Sigma. Indeed the contribution of this work lies in the concurrent analysis and classification, by the means of a literature review, of the results and critical implementation factors of the six systems. Deming's Plan-Do-Check-Act (PDCA) has been used to classify the findings from the literature review.

Original comparison of the six management systems Historical evolution of the systems Discussion concerning how to implemente the systems Includes supplementary material: sn.pub/extras

Autorentext

Andrea Chiarini is Managing Director at Chiarini & Associates, a European consulting firm specialized in Lean Six Sigma and Visiting Professor at University of Ferrara, Italy.
He earned a PhD and a Master of Arts from Sheffield Hallam University, UK. He also earned a Master Degree in Electronic Engineering and a Diploma in Business Administration from Bologna University, Italy.
He is a Senior Member of American Society for Quality.

Inhalt
1 Introduction.- 2 A historical path of the systems.- 3 Literature review concerning the comparison of the systems.- 4 Research methodology.- 5 Japanese Total Quality Control.- 6 Total Quality Management.- 7 Deming's System of Profound Knowledge.- 8 Business Process Reengineering.- 9 Lean Thinking.- 10 Six Sigma.- 11 Discussion and comparison about the common characteristics of the systems.- 12 Lessons learned from the comparison and discussion.- 13 Conclusions.- 14 Agenda for future research.