Generalist Telephone Counselling and Social Indicators

This doctoral project investigates the potential for call data from Lifeline a generalist telephone counselling and referral service in Australia to be used as valid and reliable social indicators of health. It presents a detailed descriptive summary and analysis of Lifeline's national call data. The work presents a model of generalist telephone counselling and referral use and a new indicator of social need, which is proposed to reflect a community's capacity to provide social support to some of its most socially isolated residents.

Autorentext

Dr Watson (PhD) has a B.A. (Honours) in Psychology and Graduate Certificate in Education (Tertiary Teaching). He has lectured and tutored in psychology for the University of Ballarat in Australia. Academic interests include cognitive dissonance theory, men's health and telephone counselling.