Guide to Business Etiquette

* Put your best professional foot forward with Guide to Business Etiquette* , a brief text that covers all the important issues and concepts without confusing the reader with excess material.

KEY TOPICS:** Understanding the Rules of Etiquette; Creating a Powerful First Impression; Maintaining Business Relationships; Communication Etiquette; Basic Digital Etiquette; Basic Business Dining Etiquette; Special Dining Events; Successful Meetings; Cross-Cultural Etiquette

MARKET: A necessary handbook for anyone in business who wants to avoid etiquette pitfalls.

A brief, professional, reader-friendly guide to understanding business etiquette.

Put your best professional foot forward with Guide to Business Etiquette , a brief text that covers all the important issues and concepts without confusing the reader with excess material.

This edition now covers basic digital etiquette and provides information on how to maintain business relationships.

Inhalt

Chapter 1: Understanding the Rules of Etiquette

1. Etiquette lessons from history
2. The basis of etiquette today
   Chapter 2: Creating a Powerful First Impression
3. Dressing to make a good impression
4. Introducing yourself and others
5. Shaking hands
6. Interviewing basics
   Chapter 3: Maintaining Business Relationships
7. Conflict resolution
8. Personal workspace
9. Office romances
10. Business travel
11. Other potential conflict situations
    Chapter 4: Communication Etiquette
12. Communication etiquette
13. Face-to-face etiquette
14. Telephone etiquette
15. Writing etiquette
16. Email etiquette
17. Web page etiquette
18. Public speaking etiquette
    Chapter 5: Basic Digital Etiquette
19. Telephone etiquette
20. Email etiquette
21. Webpage etiquette
22. Etiquette for other digital options
    Chapter 6: Basic Business Dining Etiquette
23. Basic dining behavior
24. Basic table settings
25. Basic table manners
26. Host etiquette
27. Guest etiquette
    Chapter 7: Special Dining Events
28. Invitations
29. Formal dining
30. Business banquets
31. Casual dining
    Chapter 8: Successful Meetings
32. Before the meeting
33. During and after the meeting
34. Being a productive participant
35. Distance meetings
36. Parliamentary procedure
    Chapter 9: Cross-Cultural Etiquette
37. Preparing for your trip
38. Greeting people
39. Establishing relationships
40. Eating and gift giving
41. Considering gender issues