Healthcare Service Quality Assessment Model

The definition and the measurement of quality of healthcare service has been a hot debate among academicians, researchers and healthcare service providers. However, the literature in the field of healthcare does not provide an exclusive and agreed upon mechanism to understand and measure the quality of healthcare service. This book describes the factors that contribute to the quality of service and provides a model that can be used to measure the quality of healthcare service. Since the model has its roots in real-life data, it can be used for relatively more authentic results. The model also measures the quality of medical education along with cure and care. The book also gives a comparative analysis of teaching and non teaching hospitals. The book reflects an interesting comparison of national and patient perception of quality of healthcare services in Pakistan.

Autorentext

The author is the Assistant Professor of Management in University of Gujrat Pakistan. He obtained M. Com degree from Peshawar University Pakistan and PhD in Management Sciences from University of the Punjab Pakistan. He started his career as a lecturer of Commerce and Accounting in Govt. Postgraduate College of Management Sciences Chitral in 1998.