HelpDesk Asset Management System

The main purpose of this project was to develop a helpdesk asset management system. The analysis of the problem was carried out and it was found feasible to continue with the Helpdesk Asset Management System development. Helpdesk Asset Management System is an important system in all organizations who want their IT departments assets to be utilized properly. Most of the departments find it difficult to identify what assets they have and ultimately what they want to acquire to improve their systems. Helpdesk management is also important as the departments need to have a log of all the problems reported and that log can help in identifying the areas employees needs further training.

Autorentext

David Kibaara obtained his Master s in Electronic Business Management in 2008. He is an Assistant lecturer at Mount Kenya University and he has taught Computer Units in Karatina University, among others. He is a system Developer and a Consultant in ICT. Currently he is a PhD candidate where is doing research in Software as a Service.