High Performance Through Business Process Management

High Performance Through Process Excellence explores how business process management delivers real value in private and public sector organizations around the world. It is written for executives and managers as well as educators and students.

This management book presents value-driven business process management as a successful discipline to turn strategy into people- and technology-based execution, quickly and at minimal risk. It shows how to achieve high performance successfully in a digital business environment.

Static business models do not keep pace with the dynamic changes in our digital world. Organizations need a management approach that fits this environment and capitalizes on its opportunities while minimizing the related risks. They need to execute their business strategy fast and reliably. In effect, they have to know how and when to modify or enhance their business processes, which processes are the best candidates for intervention, and how to move rapidly from strategy to execution.

This means organizations need to establish business process management as a real management discipline. The importance of process innovation, digital technology and people aspects, process governance, internationalization, emerging processes and the unique situation in mid-market organizations are some of the key topics discussed in this book. It ends with a comprehensive case study and a discussion about what process engineers can learn from jazz musicians.

Third edition of Kirchmer's brilliant introduction to value-driven business process management Shows how to achieve high performance successfully in a digital business environment Illustrates how SOA, Web 2.0 and Cloud Computing can be effectively used on the way to becoming a next-generation enterprise

Autorentext

Dr. Kirchmer is a visionary leader, thought leader and innovator in the field of Business Process Management (BPM), combining his broad practical business experience with his extensive academic research. He has added significant value to organizations of various sizes and industries in an international environment.

Most recently, Dr. Kirchmer co-founded BPM-D, a company focused establishing and applying the BPM-Discipline for strategy execution in a digital world. BPM-D was named by CIO Review one of the 20 Enterprise Architecture solution providers to watch and by InsithsSuccess one of the 50 most valuable Tech Start-ups in the US. Before he was Accenture's Managing Director & Global Lead for BPM and CEO of the Americas & Japan for IDS Scheer, best known for its ARIS software.

Dr. Kirchmer remains involved in academia as an affiliated faculty member at University of Pennsylvania, Widener University, Philadelphia University and guest professor at the Universidad de Chile. In 2004, he received a research and teaching fellowship from the Japan Society for the Promotion of Science. Dr. Kirchmer has published 6 books and over 120 articles.

Dr. Kirchmer holds a PhD in Information Systems from Saarbrucken University, Germany, a Master in Business Informatics from Karlsruhe Technical University, Germany, as well as a Master in Economics from Paris-IX-Dauphine University, France.

Inhalt

Business Process Management: What Is It and Why Do You Need It?- Innovation enabled by Process Management.- Digital Technologies for Process Execution.- People Enablement for Process Execution.- Business Process Government.- Reference Models Accelerators and more.- Managing Inter-enterprise Processes.- Managing Emergent Processes in a Digital World.- Globalization Requires Value-driven BPM.- Small and Medium Enterprises need Value-driven BPM.- What has Jazz to Do with BPM.- The Discipline of Value-driven BPM in Practice A Case Example.