Impact of e-banking on operational performance

There are varieties of services offered by the banks through e-banking. The research study has identified with twenty six e-banking services, and classified into three different levels such as Basic, Premium and Super premium levels. The study also has identified six parameters designed to know the Customers Perception towards adoption of e-banking services and labelled as Perceived Ease of Use, Perceived Usefulness, Availability, Privacy and Security, Reliability and Accessibility. Whereas four parameters are designed to know the impact of e-banking on Operational Performance bank branches such as Workload of Employees, Core Banking Solutions, Personal Development & Relations, and Real Time Gross Settlement Systems. For DEA analysis Inputs as ATMs, Employees of the DMUs and outputs as Workload of Employees, Core Banking Solutions, Personal Development & Relations and Real time gross settlements.The present study used operational performance to indicate the efficiency of bank branches by using inputs and outputs.

Autorentext

Dr. Repalle Giddaiah is working as Assistant Professor at Department of Commerce, School of Economics & Commerce, CMR University-Bangalore. I have an M.Com from Yogi Vemana University, YSR district and a Ph.D in Commerce from Central University of Karnataka, also worked as Audit Assistant in many NGOs for three years.