Impact of GST in Restaurants

This research surveyed and examined the impact (Price of food increases, cost of operating business, government) that affect the customer's satisfaction in the restaurant with the implementation of GST. Therefore, the readers would understand and know that these three factors influence the customers Intention to Revisit in a restaurant. Quantitative data has been taken from 180 respondents. The survey was conducted in Klang Valley. Lastly after completing this research it is proven that these three factors do have a positive relationship with customer satisfaction in the restaurant with the implementation of G.S.T.

Autorentext

Ashveen Kaur Boparoy, Bachelor of International Hospitality Management (HONS), Taylor's University, Malaysia