Implementation of international standardization systems in the hotels

Quality of services is the key to the creation, value and satisfaction of the customer. However, the concept of service quality is very subjective and depends on the perception of the consumer. Hence, on the one hand it should be emphasized that among the factors influencing the choice of a hotels facilities most often respondents pointed out to the price and quality of service. On the other hand, the high rank quality of service is confirmed by the perception of the quality of hotel service, most of customers on the quality of hotel services consist primarily in confidence and the professionalism of hotel staff and the desire and readiness to help guests. This monograph aims to elaborate scientific proposals and recommendations for the implementation international standardization system of hotel service quality in Uzbekistan. The research learns related issues to the level of customer service of hotels in Uzbekistan and hypothesizes that the usage of international standards can improve the quality of hotel services and achieve a large flow of tourists and competitiveness.

Autorentext
Z. A. Kurbonova - Lecturer of Bukhara State University Tourism and Hotel Management Department.