Information Theory and Best Practices in the IT Industry

Recognizing the importance of benchmarking in service industries, this volume presents in-depth analysis of a range of comprehensive benchmarking methodologies that deploy multiple variables and which can be applied to the complexities of the IT sector.

The importance of benchmarking in the service sector is well recognized as it helps in continuous improvement in products and work processes. Through benchmarking, companies have strived to implement best practices in order to remain competitive in the product- market in which they operate. However studies on benchmarking, particularly in the software development sector, have neglected using multiple variables and therefore have not been as comprehensive. Information Theory and Best Practices in the IT Industry fills this void by examining benchmarking in the business of software development and studying how it is affected by development process, application type, hardware platforms used, and many other variables.

Information Theory and Best Practices in the IT Industry begins by examining practices of benchmarking productivity and critically appraises them. Next the book identifies different variables which affect productivity and variables that affect quality, developing useful equations that explaining their relationships. Finally these equations and findings are applied to case studies. Utilizing this book, practitioners can decide about what emphasis they should attach to different variables in their own companies, while seeking to optimize productivity and defect density.

The case studies included have been discussed from organizations from different countries, providing a global perspective to the book Presents in-depth analysis on different types of benchmarking, helping companies choose the right benchmarking practice for their organization Presents applied IT research utilizing the author's background as respected consultant?

Autorentext
Sanjay Mohapatra received his B.E. from NIT Rourkela, M.Tech from IIT Madras, PGDBM XIMB, India and PhD from Utkal University. Professor Mohapatra has more than 25 years of combined industry and academic experience. He has worked in various capacities in organizations like Hindusthan Aeronautics Limited, Larsen & Toubro, PricewaterHouse, Infosys, Polaris & J&B Software. His teaching interests are in IT Strategy and Management Information Systems and research interests are in the area of IT enabled processes. He has authored/co-authored nine books, several papers in national and international referred journals and conferences.

Inhalt
Introduction.- Literature Review.- Researchable Objectives, Hypotheses and Methodology.- Benchmarking Practices - Analysis and Assessment.- Testing of Hypotheses Validations Through Cases.- Case Studies.- Conclusions. Appendix I - Questionnaire.- Appendix II - Data Collected from Internal Benchmarking.