Innovating Professional Services

A practical guide for professional service firms seeking transformation through innovation. With case studies to illuminate the challenges of driving change, this book is valuable reading for leaders and change agents involved with legal, accounting, consulting, financial services, and engineering organisations.

Innovating Professional Services provides a practical and detailed guide for change agents and leaders in professional service firms who are seeking to transform their firm EUR s performance through innovation.

Focusing on the professional services sector, the book highlights process innovation - the re-engineering of services and internal support processes to reduce cost and increase value to clients. Detailed techniques such as the use of lean, process mapping, waste identification, service experience mapping and value profiling are explained, drawing on the author's extensive experience in working with leading law, business service and consulting firms to create measurable improvements.

With case studies to illuminate the challenges of driving major improvement through innovation, this book is valuable reading for leaders and change agents in law firms, accountants, consultants, architects, financial services and engineering services.

Autorentext

Alastair Ross is a highly experienced change leader having consulted globally to service and industrial businesses for nearly twenty-five years. He founded Codexx Associates Ltd in 2002, with the goal of EUR energising change EUR for businesses. He provides consulting services in innovation and re-engineering, following a career in IBM in manufacturing, management and consulting. Since 2005 Alastair has worked extensively with a number of major professional service firms in innovation and re-engineering. Alastair has written and spoken widely on business improvement and his book Dynamic Factory Automation was published by McGraw-Hill in 1992. He is a Chartered Engineer, has a Bachelor of Science degree from Southampton University and a Master of Science degree from Imperial College, London. His recent publications include: Lean for Lawyers, Business Process Re-engineering in Law Firms, Innovating Professional Services, The Innovation Journey, Innovation in a Law Firm and Increasing Client Loyalty. Alastair is a visiting lecturer on service innovation for the MSc in Strategy & Innovation at the University of Southampton.

Inhalt

1: About this Book; 2: The Landscape for Innovation in Professional Services; 3: Why Innovation? Lessons from the UK Legal Sector; I: Opportunities for Innovation; 4: So You Want More Innovation in Your Firm?; 5: Innovation EUR" What Is It?; 6: Innovation Opportunities in Professional Services; 7: Process Innovation; 8: Product/Service Innovation; 9: Market Position Innovation; 10: Business Model Innovation; 11: The Benefits of Effective Innovation; 12: Standing Back and Looking Forwards; II: Establishing a System For Innovation; 13: Where to Start?; 14: Managing Innovation EUR" Lessons from Best Practice; 15: Leadership for Innovation; 16: Strategy for Innovation; 17: Process for Innovation; 18: Climate for Innovation; 19: Resources and Methods for Innovation; 20: External Links to Innovation; 21: Learning from Innovation; 22: Putting an Innovation System in Place; III: Innovation Through Smarter Working; 23: Introduction to Re-engineering; 24: Let's Talk About Business Processes; 25: Lean and Continuous Improvement; 26: Smarter Working EUR" Applying Re-engineering in Professional Services; 27: The Challenges for Re-engineering in Professional Services; 28: The Benefits of Re-engineering in Professional Services; 29: How to Re-engineer EUR" An Introduction; 30: Re-engineering in a Downturn; 31: Getting Started; IV: Managing Key Challenges; 32: Common Innovation Challenges in Professional Service Firms; 33: Challenge 1 EUR" Poor Supportive Culture for Innovation; 34: Challenge 2 EUR" Limited Understanding of Client Needs; 35: Challenge 3 EUR" Insufficient Resourcing of Innovation; 36: Challenge 4 EUR" Poor Innovation Process; 37: Challenge 5 EUR" Ineffective Execution; 38: Challenge 6 EUR" Resistance to Systemisation of Work; 39: Developing Your Innovation; 40: Final Words